I was very concerned when the ER manager called to tell me that they had lost Tara. They thought she had left without seeing a doctor. I informed the manager that this was not the case.

My mind was racing. I tried calling the ER manager back because I had two ideas as to what might have happened. I dialed back to the number that had appeared on my phone and got a recording that said my call could not be completed. The fact the ER manager called me from a number that cannot be called back to only added to my stress level.

A few minutes later I receive another call from the ER manager. Tara had been found. It was a case of paperwork not being put in the correct location. Tara had not left the room to which she had been assigned.

Treatment and care at the downtown hospital reached a level of uncaring and incompetence I never thought I’d ever see at a Canadian facility.

Note that the nursing staff were excellent. It is the doctor and resident that I am concerned about.